Refund Policy
Poltha is a digital subscription service. This policy explains how refund requests are reviewed.
Last updated: June 9, 2026
Digital Access
Access begins after successful checkout. Because the service is digital, fees are generally non-refundable once access has been delivered, except where law requires otherwise or where Poltha approves a support request.
Trials
The trial price gives limited introductory access. After the trial, the subscription renews according to the checkout terms unless cancelled before renewal.
Duplicate Or Error Charges
If you believe you were charged twice, charged after cancellation, or charged incorrectly, contact support with the checkout email and charge date. We will review Stripe records and respond with the outcome.
How To Request
Email support@poltha.com with the subject Refund Request. Include the checkout email, plan, charge date, and a short explanation. Do not send card numbers or sensitive medical details.
Contact
ICONPIX Llp, 1 Giltspur Street, Farringdon, London, United Kingdom, EC1A 9DD. Support: support@poltha.com.